Communication, Levels of Communication,
Communication in the Organization, Interpersonal Communication, Communication Destination, Listening,
Improving your Listening Skills, Nonverbal Communication, Barriers to
Communication, Overcoming Communication Barriers, Speech, Selecting a
Topic, Thesis Statement, Introduction of the speech, Body of Speech,
Modes of Delivery, Strategic Oral Delivery, Making a Good Speech,
Handling Questions and Answers, Responding Questions and Answers,
Significance of the Setting, Visual Aids, Group Communication, Elements
of Effective Written Communication, Preparing for Effective Business
Writing, Parts of Business Letter, Direct Request- Letters, Good
Newsletters, Disappointing Newsletters, Writing Persuasive Message,
Writing Resumes.
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